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YVR Airport - Passenger Services Agent

发布时间: 2018/01/12 14:58:21  |  浏览次数: 275
信息编号:1567750 修改|刷新|删除
  • 联系人:
    Jake Kang
  • 电话:
    604-279-4214
  • 电子邮件:
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描述

Job Summary To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Responsibilities -Inspect and verify passenger documentation -Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations -Manage passenger baggage processing including handling and fee calculation if applicable -Assist passengers as needed through arrival and check in processes including support for -passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance -Direct passengers through Customs, Immigration, and Quarantine, as required -Make public address announcements as required -Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival -Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies -Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software -Produce all required, work-related documentation -Other duties as assigned Qualifications and Competencies -High School diploma or GED equivalent -Mandarin speaking is an asset -Flexible to work varies shifts (Night or Day including weekends) -Possess a valid BC Driver’s License (Class 7 or above) -Must be able to complete full time training (paid) -Passionate about customer service and must have relevant work experience -Excellent communication skills (interpersonal, written and verbal) -Self motivated and able to work independently -Must be able to type and learn airline specific computer reservation/ ticketing software Compensation & Benefits: $11.35/hour (Increments every year) Free YVR Employee Parking Extended Health Package (AD&D, STD, LTD, Vision and Dental) MSP Subsidy How to Apply: Please send us a resume and cover letter to the email indicated Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. About us Swissport International Ltd. provides ground services for more than 250 million passengers and handles 4.3 million tonnes of cargo a year on behalf of some 845 client-companies in the aviation sector. With a workforce of more than 65,000 personnel, Swissport is active at more than 279 stations in 48 countries across five continents, and generates consolidated operating revenue of EUR 2.7 billion. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”. Job Type: Part-time Salary: $11.35 /hour

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